Cancellations & Refunds

If the Professional cancels

Where a Professional cancels the booking, the Customer platform fee will normally be refunded in accordance with TaskLocal's applicable terms and policies.

If the Customer cancels

If a Customer cancels, any refund of the TaskLocal platform fee depends on the circumstances and on the platform services that have already been provided.

If the Professional does not confirm

After the Customer accepts an offer and pays the Customer platform fee, the selected Professional will normally have a limited period to complete the required Professional-side booking step.

If this is not completed, the pending booking may be cancelled or reopened and the Customer platform fee may be refunded in accordance with TaskLocal's terms.

Booking errors or exceptional circumstances

TaskLocal can review booking problems, mutual cancellations, errors and exceptional circumstances.