TaskLocal aims to provide a fair, safe and reliable marketplace for Customers and Professionals.
If you are unhappy with a TaskLocal platform service, fee, account decision, verification process or booking administration, you can submit a complaint to us.
You can contact TaskLocal by email at noreply@tasklocal.co.uk or use our Report a problem form.
Please provide as much relevant information as possible, including your booking or job reference where available, the people involved and a clear description of the problem.
TaskLocal may review relevant booking information, payment records, account information and Platform communications when investigating a complaint.
We may contact you if additional information is reasonably required to understand or investigate the issue.
If you reasonably believe that a TaskLocal decision was made incorrectly, you may ask TaskLocal to review the decision.
Professionals using TaskLocal operate independently. The agreement for the actual work or service is generally between the Customer and the Professional.
Disputes concerning the performance of that work are therefore generally matters between the Customer and Professional, without affecting any separate responsibility TaskLocal may have for its own Platform services.
Email: noreply@tasklocal.co.uk
Nothing in this Complaints Policy limits statutory rights or external remedies available under applicable law.
This page provides a summary of TaskLocal's complaints process. Please see the TaskLocal Terms & Conditions for the full contractual terms.