HELP CENTRE

Frequently asked questions

Choose the section that applies to you.

FOR CUSTOMERS

Booking local help

How much does it cost to post a job?

Posting is free. You pay a 5% booking fee only after accepting an offer.

Where do I see new offers?

Every active offer appears in your Customer Overview. It disappears automatically after the work is completed.

What happens after payment?

The selected handyman’s full profile, reviews, approved documents and secure chat unlock.

Do you collect the full job price?

No. The remaining agreed job price is paid directly to the handyman.

Can I decline an offer?

Yes. Use Accept or Decline from the job or from the offers section in your Overview.

How do I finish a job?

The handyman marks it complete, then you confirm completion and leave feedback.

How do I know when a handyman accepts my job?

Your job is highlighted as Handyman found and you receive a clickable notification with the next action.

Is the 5% fee added to the job price?

Yes. It is an additional booking fee. The handyman still receives the full agreed job price directly from you.

Can I see where the job will take place?

Yes. The London area or postcode is displayed on the job card while personal contact details remain protected.

Can AI help me save money?

AI can improve your description, suggest a realistic budget and compare offers by value. Guidance does not guarantee a specific saving.

Can I contact the handyman before paying the fee?

Personal details and secure chat unlock only after the booking fee is paid.

Where can I download my fee invoice?

Paid platform-fee invoices appear automatically inside your Customer account.

FOR HANDYMEN

Finding and completing work

When can I send an offer?

Once your account and documents are approved, you can bid on open jobs in your service areas.

What documents are required?

A readable ID and recent proof of address are required. Public liability insurance is optional.

How long does verification take?

After submission, the Main Admin normally reviews the application within 24 hours.

What happens if a document is missing or unclear?

The Admin can request the correct document without rejecting your application. Your status remains Pending.

Where can I see what document must be resent?

You receive a clickable notification and the exact request appears beside the affected files in Profile & Documents.

How do I resend a corrected document?

Open Profile & Documents, upload the corrected ID or proof of address, then submit it for verification again.

Can my application be approved after resending?

Yes. Once the corrected documents are reviewed, the Main Admin can approve your profile normally.

How do I accept or reject a new job?

Use Accept job or Reject in the New Jobs section. Rejected jobs are removed from your personal list.

How do I update a job?

Change it from Booked to In Progress, then mark the work complete for customer confirmation.

Can I share files in chat?

Yes. Images, PDF and Word files can be attached after the customer pays the booking fee.

Can I review the customer?

Yes. After the customer confirms completion, you can leave feedback from your dashboard.

Can AI help me earn more?

AI can recommend suitable jobs, guide pricing and improve proposals. It supports your decisions but does not guarantee work or earnings.

Where are my platform fee invoices?

Payment receipts and invoices for applicable TaskLocal fees are available in your account.