Last updated: 8 September 2026
These Terms govern access to and use of the TaskLocal online marketplace (“TaskLocal”, the “Platform”).
By creating an account or using TaskLocal, you agree to these Terms.
1.1 Marketplace service. TaskLocal operates an online marketplace that enables customers (“Customers”) to find and communicate with independent tradespeople, handymen, pet-service providers and other professionals (“Professionals”).
TaskLocal provides marketplace, matching, booking, communication and related platform functionality.
1.2 Independent Professionals. Professionals using TaskLocal operate independently.
Unless expressly stated otherwise, Professionals are not employees, workers, agents, representatives or partners of TaskLocal.
1.3 Contract for the work. When a Customer hires a Professional, the agreement for the actual work or service is made directly between the Customer and the Professional.
TaskLocal is not the provider of that work or service.
Unless expressly stated otherwise, payment for the actual work is agreed and made directly between the Customer and the Professional. TaskLocal platform fees are separate from payment for the work.
1.4 Professional responsibility. The Professional is responsible for agreeing with the Customer the scope, price and relevant requirements of the work and for performing the work with appropriate care and skill and in accordance with applicable law.
Nothing in these Terms excludes or restricts any responsibility or liability that cannot lawfully be excluded or restricted.
2.1 Job requests. Customers may publish requests describing work or services they require.
Customers must provide information that is reasonably accurate and must not knowingly publish false, unlawful or misleading requests.
2.2 Professional offers. Professionals may submit offers in response to available jobs.
Professionals are responsible for ensuring that their offers accurately describe the proposed price and any material conditions or limitations.
2.3 Accepting an offer. A Customer may select and accept an offer through TaskLocal.
Before the Customer commits to paying a TaskLocal platform fee, TaskLocal will display the applicable price and mandatory platform charge.
3.1 Customer platform fee. TaskLocal currently charges the Customer a platform fee equal to 3% of the accepted Professional offer.
Before payment, the Customer will be shown the Professional's quoted price, the applicable TaskLocal platform fee and the total amount relevant to the Customer's decision.
For example, where the Professional's accepted offer is £100:
Professional's quote: £100.00
TaskLocal Customer platform fee: £3.00
Total Customer cost: £103.00
The price for the work remains payable to the Professional. The TaskLocal platform fee is payable separately to TaskLocal.
3.2 Professional platform fee. The selected Professional is separately charged a TaskLocal platform fee equal to 3% of the accepted offer.
For example, on an accepted £100 offer, the Professional's TaskLocal platform fee is £3.
The Professional will be informed of the applicable fee before becoming liable to pay it.
3.3 Purpose of platform fees. TaskLocal platform fees are charges for use of Platform services, including marketplace matching, booking functionality, protected communication and contact-unlocking functionality.
Platform fees are separate from payment for the actual work performed by the Professional.
3.4 Changes to fees. TaskLocal may change its platform fees for future transactions.
Any mandatory fee applicable to a transaction will be disclosed before the user commits to that transaction.
A change will not retrospectively alter a platform fee already paid for a completed Platform transaction.
4.1 Customer confirmation. When the Customer accepts a Professional's offer, the Customer is asked to pay the applicable Customer platform fee.
4.2 Professional confirmation. The selected Professional is notified and normally has up to 24 hours to pay the applicable Professional platform fee.
4.3 Protected contact information. Private contact details remain protected until the required platform fees have been successfully paid.
Once the required payments have been completed, TaskLocal may unlock the relevant communication and contact functionality.
4.4 Professional fails to confirm. If the selected Professional does not complete the required confirmation/payment within the permitted period, TaskLocal may cancel the pending booking and reopen the job.
Where the Customer has already paid a platform fee for that booking, TaskLocal will refund that fee unless applicable law permits otherwise and there is a legitimate reason for retaining any amount.
5.1 Consumer rights. Nothing in these Terms affects statutory consumer rights.
Where applicable law provides a Customer with mandatory cancellation, refund or other rights, those rights take priority over these Terms.
5.2 TaskLocal platform service. The TaskLocal platform fee relates to services provided by TaskLocal rather than to the Professional's performance of the underlying work.
Whether a platform fee is refundable may depend on the circumstances, including the reason for cancellation, the Platform services already supplied and applicable consumer law.
5.3 Professional cancellation. Where a Professional cancels or refuses to proceed with a confirmed booking, TaskLocal will normally refund the Customer's applicable platform fee.
TaskLocal may take appropriate action regarding the Professional's platform fee and account.
This does not affect any additional rights the Customer may have.
5.4 Customer cancellation. Where a Customer cancels, TaskLocal will consider the circumstances and any Platform services already supplied when determining whether all or part of a platform fee is refundable.
TaskLocal will not impose or retain a cancellation charge where doing so would be contrary to applicable consumer law.
5.5 Cancellation by agreement. Where the Customer and Professional agree not to proceed, TaskLocal will consider the circumstances and Platform services already supplied when determining whether a platform fee is refundable.
A disagreement between the parties will not automatically be treated as a mutual cancellation.
5.6 Platform or payment errors. Where a user has been incorrectly charged because of a TaskLocal or payment-processing error, TaskLocal will investigate and provide an appropriate correction or refund where required.
5.7 Exceptional circumstances. TaskLocal may provide a full or partial refund where reasonably appropriate because of exceptional circumstances, suspected fraud, technical failure or another significant problem affecting the transaction.
5.8 Review of decisions. A Customer or Professional who disagrees with a TaskLocal cancellation or refund decision may contact:
support@tasklocal.co.uk
TaskLocal will review available booking information, payment records and relevant Platform communications.
Nothing in TaskLocal's internal review process prevents a consumer from exercising rights or remedies available under applicable law.
6.1 Immediate performance. Where a Customer purchases a TaskLocal platform service and asks for that service to begin immediately, the Customer expressly requests that TaskLocal starts providing the platform service during any applicable statutory cancellation period.
6.2 Services already provided. Where permitted by applicable law, if the Customer subsequently exercises a statutory right to cancel after requesting immediate performance, TaskLocal may charge or retain an amount proportionate to the platform services actually supplied up to the time of cancellation.
6.3 Completed platform service. Where the TaskLocal platform service has been fully performed, any effect on the Customer's statutory cancellation rights will apply only where the requirements of applicable consumer law, including any required express consent or acknowledgement, have been satisfied.
6.4 No automatic administration charge. TaskLocal will not automatically deduct an arbitrary administration, refund or transaction charge from a refund. Any amount charged or retained will be determined in accordance with applicable law and, where relevant, the proportion of the platform service already supplied.
6.5 Statutory rights. Nothing in this section excludes or restricts statutory consumer rights.
7.1 Protected contact information. Users must not deliberately use TaskLocal to obtain an introduction and then bypass an applicable TaskLocal platform fee.
Before TaskLocal unlocks contact details, users must not attempt to share telephone numbers, email addresses, social-media accounts, external contact links or other information intended to circumvent TaskLocal's contact-protection system.
7.2 Automated detection. TaskLocal may use automated systems to identify and block suspected attempts to share protected contact information through job descriptions, offers and Platform communications.
7.3 Enforcement. Where TaskLocal reasonably believes a user has deliberately attempted to circumvent Platform rules, TaskLocal may issue a warning, restrict functionality, temporarily suspend an account or, in serious or repeated cases, terminate access.
TaskLocal will consider the circumstances and severity of the conduct when determining appropriate action.
Users may contact TaskLocal Support if they believe enforcement action has been applied incorrectly.
8.1 Accurate information. Professionals must provide accurate and reasonably current information about themselves and the services they offer.
8.2 Verification. TaskLocal may verify information or documents such as identity and proof of address.
A status such as “Identity Verified”, “Address Verified” or similar means only that TaskLocal has completed the relevant verification process.
8.3 Verification is not a guarantee. Verification does not constitute a guarantee of workmanship, technical competence, suitability for a particular job, qualifications unless specifically verified, future conduct or satisfactory completion of a particular service.
Customers should make their own reasonable assessment before hiring a Professional.
9.1 Genuine reviews. Reviews must reflect genuine experiences.
Users must not submit fake, fabricated or misleading reviews.
9.2 Verified reviews. TaskLocal may identify reviews associated with genuine TaskLocal bookings as verified reviews.
9.3 Incentivised reviews. Where TaskLocal permits an incentivised review, any material incentive must be appropriately disclosed.
TaskLocal may prohibit incentivised reviews.
9.4 Review moderation. TaskLocal may investigate or remove reviews where there are reasonable grounds to believe that they are fake, unlawful, abusive, unrelated to the relevant transaction or otherwise violate Platform rules.
TaskLocal will not suppress genuine negative reviews merely because they are negative.
9.5 Ratings. Ratings and review counts displayed by TaskLocal should reflect the reviews included in the relevant calculation.
A Professional without qualifying reviews will not be represented as having a customer-derived rating that has not been earned.
10.1 Professional responsibility. Professionals are responsible for determining and maintaining any insurance, licences, permits, qualifications or authorisations required or appropriate for the services they provide.
10.2 Insurance. Professionals are strongly encouraged to maintain appropriate insurance, including Public Liability Insurance and specialist cover appropriate to their activities.
10.3 Pet services. Professionals providing pet sitting, dog walking, pet home visits or other animal-related services should ensure that any insurance they maintain is appropriate for those activities and includes relevant cover for animals in their care, custody or control where appropriate.
10.4 Insurance verification. TaskLocal may allow Professionals to provide evidence of insurance.
Where an “Insurance Verified” or similar status is displayed, it means only that evidence was reviewed as part of TaskLocal's verification process.
It does not guarantee that the policy remains valid, every activity is covered, the level of cover is sufficient, all policy conditions have been complied with or an insurer will accept a particular claim.
10.5 Customer checks. Customers may request current evidence of relevant insurance, licences or qualifications before work begins.
10.6 No automatic TaskLocal insurance. A booking is not automatically insured, guaranteed or underwritten by TaskLocal unless TaskLocal expressly states that specific insurance or protection applies to that booking.
Users must not use TaskLocal to commit or facilitate unlawful activity, threaten or harass another person, provide materially false or misleading information, misuse personal information, interfere with Platform security, attempt fraud or payment abuse, or materially misuse the Platform.
TaskLocal may take reasonable and proportionate measures to protect users and the Platform where suspected misuse occurs.
TaskLocal may use third-party payment processors to process platform fees.
The applicable payment processor and relevant payment information may be displayed during checkout.
Use of a third-party payment processor does not mean that the payment processor guarantees or endorses the Professional's work.
Users must not initiate fraudulent chargebacks or knowingly provide false payment information.
Professionals remain responsible for determining and meeting their own tax, National Insurance, social-security and other financial obligations arising from their activities.
Where TaskLocal is legally required to collect, verify, retain or report user or transaction information to HMRC or another competent authority, TaskLocal may do so in accordance with applicable law and its Privacy Policy.
TaskLocal processes personal information in accordance with its Privacy Policy and applicable data-protection law.
Verification documents and other private account information will not be made publicly available merely because TaskLocal has used them for account verification.
Users should review the TaskLocal Privacy Policy for further information concerning the collection, use, storage, retention and sharing of personal information.
TaskLocal aims to provide a reliable Platform but cannot guarantee uninterrupted or error-free availability.
TaskLocal may temporarily restrict access where reasonably necessary for maintenance, security, legal compliance or technical reasons.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
16.1 Professional services. The Professional, rather than TaskLocal, provides the underlying work or service.
The Professional is responsible for the performance, quality, safety and legality of the services they provide.
16.2 TaskLocal's responsibilities. TaskLocal remains responsible for its own Platform services to the extent required by applicable law.
Nothing in these Terms excludes or limits TaskLocal's liability where it would be unlawful to do so.
16.3 Consumer rights. Nothing in these Terms excludes or restricts statutory consumer rights.
TaskLocal may restrict, suspend or terminate an account where reasonably necessary because of serious or repeated breaches of these Terms, fraud or suspected fraudulent activity, significant safety or security concerns, unlawful use, deliberate circumvention of applicable Platform fees or another material risk to users or the Platform.
Where appropriate, TaskLocal may provide information concerning the reason for the action and an opportunity to contact Support.
Immediate restrictions may be applied where reasonably necessary to protect users, prevent fraud, comply with legal obligations or protect Platform security.
Customers and Professionals may submit complaints concerning TaskLocal's Platform services, fees, account restrictions, verification or booking administration by contacting:
support@tasklocal.co.uk
TaskLocal will consider relevant Platform records and information supplied by the parties.
A user may request review of a decision they reasonably believe was made incorrectly.
Nothing in this complaints procedure limits statutory rights or external remedies available under applicable law.
Disputes concerning the actual performance of work by a Professional are generally matters between the Customer and Professional, without affecting any separate responsibility TaskLocal may have for its own Platform services.
TaskLocal may update these Terms from time to time to reflect changes in the Platform, business model, legal requirements or other legitimate reasons.
Material changes affecting existing users will be communicated where required.
Changes will not retrospectively remove statutory rights already acquired by a consumer or impose a new charge on a completed transaction.
The current version and effective date will be made available through TaskLocal.
These Terms are governed by the laws of England and Wales.
Where the user is a consumer, this provision does not deprive them of mandatory protections available under applicable consumer law.
Nothing in these Terms prevents either party from exercising rights to bring proceedings before a court having jurisdiction under applicable law.
Questions, complaints and requests relating to TaskLocal may be sent to:
TaskLocal
Email: support@tasklocal.co.uk
Important Platform Rule
Private contact details must not be deliberately shared through TaskLocal before the Platform permits contact information to be unlocked.
Attempts to deliberately bypass applicable TaskLocal platform fees may result in proportionate account restrictions in accordance with these Terms.
Ask about registration, verification, jobs, bookings or using TaskLocal.
Never share passwords, verification codes or payment details.