TRUST & SAFETY

Hire locally.
Stay in control.

TaskLocal gives customers tools to compare professionals, protect contact details, keep conversations together and report problems when something doesn't feel right.

TaskLocal professional helping a customer
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Verification Verification information is shown on professional profiles.
🔒
Protected details Contact information stays protected until the booking reaches the appropriate stage.
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Real feedback Reviews help customers understand previous TaskLocal experiences.
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Report problems Customers can contact TaskLocal support when assistance is needed.
YOUR TASKLOCAL JOURNEY

Protection at every stage

From comparing profiles to completing a job, TaskLocal provides marketplace tools designed to make the process clearer.

01
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Before booking

Take time to compare the information available before choosing.

  • Compare offers
  • View professional profiles
  • Check verification information
  • Review available customer feedback
02
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During the booking

Keep important booking activity within TaskLocal wherever possible.

  • Protected messaging
  • Booking status tracking
  • Clear platform fees
  • Contact details released at the appropriate stage
03
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After the job

Complete the TaskLocal process and share genuine feedback.

  • Job completion tracking
  • Customer feedback
  • Professional feedback
  • Support if a problem needs reviewing
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Professional verification

Not all professionals on TaskLocal are verified. Look for the TaskLocal Verified badge on professional profiles. This badge means TaskLocal has reviewed the professional's identity document and proof of address. Verified professionals are given priority placement in search results.

Professionals without the Verified badge may still use TaskLocal and send offers, but their identity has not yet been verified by TaskLocal. Customers should compare profiles carefully and carry out appropriate checks before hiring.

Verification provides additional identity information, but it is not a guarantee of workmanship, behaviour, qualifications, licensing, insurance or future performance.

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Your contact details stay protected

TaskLocal is designed to prevent phone numbers, email addresses and other protected contact information from being exchanged prematurely through offers and marketplace communications.

Contact information becomes available only when the required booking steps have been completed.

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SOMETHING WENT WRONG?

Tell us what happened.

If a professional cancels, a booking doesn't go as expected, or you believe another user has broken TaskLocal's rules, contact support and provide as much information as possible.

TaskLocal can review marketplace activity and take appropriate action under its Terms & Conditions. Refund eligibility depends on the circumstances, services already supplied and applicable law.

Sign in to contact support →

What Customer Protection means

TaskLocal provides marketplace tools

TaskLocal connects customers with independent professionals and provides features including profiles, messaging, booking records, verification information and support.

Professionals remain independent

The professional is responsible for the work they agree to perform. TaskLocal does not employ professionals and does not guarantee the quality or outcome of an individual job.

Find local help with more confidence.

Post your job, compare offers and choose the professional that's right for you.

Post a job →