REVIEWS POLICY

Genuine feedback.
Better choices.

Reviews help customers and professionals understand real TaskLocal experiences. Our aim is to keep feedback genuine, relevant and useful.

TaskLocal customer sharing feedback
HOW REVIEWS SHOULD WORK

Feedback should reflect a real experience

TaskLocal does not support fake reviews, purchased reviews, misleading ratings or feedback created to manipulate another user's reputation.

Genuine experiences

Reviews should be based on a real TaskLocal interaction or job experience and should reflect the reviewer's genuine opinion.

Relevant feedback

Reviews should focus on matters connected to the service, communication, booking or TaskLocal experience.

Fair moderation

Negative feedback is not removed simply because it is negative. Reviews may be moderated where they breach TaskLocal rules.

What we encourage

Clear and factual descriptions of the experience

Honest ratings based on what actually happened

Respectful criticism when something went wrong

Feedback that helps other users make informed choices

What is not allowed

×

Fake or fabricated reviews

×

Reviews written in exchange for undisclosed rewards

×

Threats, harassment or abusive content

×

Personal information unrelated to the service experience

When TaskLocal may moderate a review

TaskLocal may investigate or moderate reviews where there is reason to believe that content is fake, misleading, abusive, irrelevant, unlawful or otherwise breaches TaskLocal's Terms & Conditions or marketplace rules.

Moderation is not intended to suppress genuine negative feedback. Where appropriate, TaskLocal may request additional information before making a moderation decision.

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